Before partnering with InsideTrack, Loyola’s referral-based coaching program took a problem-solving approach, often working with students to address a crisis already in motion. However, to make measurable improvements in persistence within one year, Loyola needed to meaningfully engage with every first-year student. While increasing retention was the most tangible outcome that Loyola leadership was targeting, the university also wanted to enhance the undergraduate experience, help students more deeply engage in campus and community, and build students’ momentum toward achieving post-graduation goals. As the engagement with InsideTrack continues, Loyola is further developing its organizational capabilities to sustain the program long-term. Results from the first year alone have shown that success coaching generates a strong return on investment.